Shipping policy
Tiara Label — Shipping Policy
By placing an order with Tiara Label, you acknowledge the shipping terms below.
Order Processing Time
Orders are processed within 2–3 business days after payment confirmation. Orders are dispatched on business days, excluding weekends and holidays.
Estimated delivery times begin after dispatch, not from the date your order is placed.
Shipping Options & Estimated Delivery Times
Delivery timelines are estimates and are not guaranteed.
|
Destination |
Shipping method |
Estimated transit time |
Shipping charge |
|---|---|---|---|
|
Canada |
Standard |
4–5 business days |
Free for orders over C$100; otherwise C$15 |
|
Canada |
Express |
2–3 business days |
Free for orders over C$200; otherwise C$25 |
|
United States |
Standard |
5–6 business days |
Free for orders over US$110; otherwise US$25 |
|
United States |
Express |
2–3 business days |
Free for orders over US$250; otherwise US$40 |
Other international destinations, where available, will show shipping rates at checkout. Tracking information will be provided once your order has shipped.
International Shipping, Customs & Duties
Any applicable customs duties, import taxes, tariffs, or destination-country fees are the customer’s responsibility unless expressly included at checkout.
Customs processing may delay delivery. Additional return or reshipping charges may apply if a parcel is refused or returned because customs fees were not paid.
Refused or Unclaimed Shipments
If an order is refused or left unclaimed and returned to Tiara Label, original shipping charges are non-refundable. Additional charges will apply if you request reshipping.
Please contact us to discuss the returned parcel and available next steps.
Lost, Stolen or Delayed Packages
If tracking shows your parcel as delivered but you cannot locate it, check with household members, neighbours, and building reception, then contact the courier.
Please notify us promptly with your order number and tracking information. We will assist with a carrier investigation. Any resolution will depend on the investigation findings and applicable consumer rights.
Damaged or Incorrect Items
Report damaged or incorrect items within 24 hours of delivery, providing your order number, clear photos of the product and shipping packaging, and a qualifying unboxing video.
An unboxing video is mandatory. The video must:
- Begin with the parcel completely sealed, including the original outer courier packaging.
- Clearly show the shipping label.
- Capture the entire opening and inspection process in one continuous, unedited recording without cuts or pauses.
- Clearly show the damage or incorrect item.
Photos alone do not replace the unboxing video. Keep the original packaging until your claim has been reviewed.
Claims are handled according to our Returns & Refunds Policy.
Incorrect Shipping Information
Please provide a complete and accurate delivery address at checkout. Contact us immediately if you notice an error; changes may not be possible after dispatch.
Original shipping charges are non-refundable when a parcel is returned due to an incorrect or incomplete address. Reshipping fees will apply.
Returns & Shipping Costs
Contact us before returning any product. For approved returns, we will provide instructions and confirm applicable shipping charges before you send the item.
Contact Us
For shipping enquiries, use the contact details provided on our website.
This policy does not limit your rights under applicable consumer protection laws.