Refund policy
Tiara Label — Returns & Refunds Policy
All sales are final
We do not accept returns or exchanges for change of mind, personal preference, or incorrect sizing. For hygiene reasons, jewellery cannot be returned or exchanged after purchase, except for an approved damaged-product claim.
Refunds for damaged products only
Refunds are available only for products received damaged, following review and approval of your claim. Please report the damage within 24 hours of delivery, providing your order number and the mandatory unboxing video.
If you receive an incorrect product, contact us within the same timeframe so we can review and arrange a correction.
An unboxing video is mandatory
Please record a video before opening your parcel. The video must:
- Start with the parcel completely sealed, including the outer courier packaging.
- Clearly show the shipping label.
- Capture the entire unpacking process in one continuous, unedited recording, without cuts or pauses.
- Clearly show all products received and any damage or incorrect item.
Claims without a qualifying unboxing video will not be accepted under this policy. Photos alone do not replace the video.
Submit your claim and video through the contact details provided on our website within 24 hours of delivery.
Approved returns
Please contact us before sending anything back. Approved returns must be unworn and unused, with all original packaging and tags intact. Refunds are processed after the returned item has been received and inspected.
Product appearance
Slight colour differences caused by lighting or screen settings, and normal variations in handcrafted items, are not considered damage. Broken items or missing components should be reported for review.
This policy does not limit any rights available under applicable consumer protection laws.